We aim to despatch goods within 24 hours of receipt of order.
Our standard service is by Royal Mail Second Class post or at our discretion, by courier. High value items are sent by Recorded Delivery and your signature will be required upon receipt.
Delivery only extends to the UK. For deliveries outside the UK, we will notify you of the additional cost by email.
Courier delivery overseas requires the addressee's telephone number, so please ensure you enter this at the checkout.
Orders from outside the EU
If the value of an order is above a certain amount - determined by the destination country - goods will be liable for import duty. It is the customer's responsibility to pay any such duty.
The terms below offer extra rights in addition to your statutory rights which remain unaffected.
If the goods you have chosen (other than food stuffs) do not meet your approval we will be happy to make a refund or exchange. You will need to notify us within 30 days and return the goods at your expense by Recorded Delivery within 14 days from your notice.
Once we have received the goods, as long as they are not damaged and in their original packaging in perfect condition, a refund will be made to the card used when ordering, less a handling fee of £3.50.
This does not affect your statutory rights as a consumer. Unfortunately, we cannot accept items for a refund if they have been damaged after delivery although free replacements may be sent according to the circumstances in which the damage occurred, and entirely at our discretion.
We will, at our own cost, replace goods that are defective on delivery providing we are notified within 7 days of actual delivery or attempted delivery.
You should contact us first by email or phone to arrange the return of a product. Please remember:
Any goods you wish to return due to unsuitability must be in their original packaging, unused and undamaged. If you return the goods you should insure them against carrier damage. You are responsible for the safe keeping of goods until they are received by us.
Some high value items may need to be ordered from the manufacturer (stock status of these items is shown as "To Order" or "Awaiting Stock". Cancellation following a confirmed order will incur a 10% handing charge.
Payments and Security
What payment methods do you accept?
You can pay by credit or debit card using Mastercard, Visa, Visa Debit (previously known as Visa Delta) and Visa Electron cards.
There are no additional charges for different card types.
If you have a Paypal account you can also make payments via instant bank transfer from a registered bank account.
If you are a company making a bulk order and wish to be sent an invoice for a payment to be made by BACS, wire transfer or cheque, please contact us on 01720 422893 or via email at firstname.lastname@example.org
Do I have to register my details or open an account to place an order?
No, you do not need to register with us to make a purchase.
Online payments are taken through Paypal.
If you are already registered with Paypal then you can pay using your existing account.
How can I be certain my payment details are safe?
Paypal handle billions of pounds worth of transactions internationally every year and are at the forefront of security and fraud prevention measures. Your card details are only ever handled by Paypal and are never seen or stored by us.
To find out more about the measures Paypal use to protect your data, please visit their buyer safety page.
How does the payment process work?
We will ask for an online payment to be made at the time you place your order. Paypal payment gateway is used to make your payment and to enter your address and card details to complete your purchase.
All of your card details are securely handled by the paypal gateway. Your payment is forwarded to our bank account and your delivery address and order details are passed onto us. We will not pass on your contact information to any third parties.
If for any reason we need to make a refund, the money will be being transfered straight back onto your payment card.
If you have any further questions about payments, please contact us.