We aim to despatch goods within 24 hours of receipt of order.
Our standard service is by Royal Mail Second Class post or at our discretion, by courier. High value items are sent by Recorded Delivery and your signature will be required upon receipt.
Delivery only extends to the UK. For deliveries outside the UK, we will notify you of the additional cost by email.
Courier delivery overseas requires the addressee's telephone number, so please ensure you enter this at the checkout.
Payments and Security
What payment methods do you accept?
You can pay by credit or debit card using Mastercard, Visa, Visa Debit (previously known as Visa Delta) and Visa Electron cards.
There are no additional charges for different card types.
If you have a Paypal account you can also make payments via instant bank transfer from a registered bank account.
If you are a company making a bulk order and wish to be sent an invoice for a payment to be made by BACS, wire transfer or cheque, please contact us on 01720 422893 or via email at firstname.lastname@example.org
Do I have to register my details or open an account to place an order?
No, you do not need to register with us to make a purchase.
Online payments are taken through Paypal.
If you are already registered with Paypal then you can pay using your existing account.
How can I be certain my payment details are safe?
Paypal handle billions of pounds worth of transactions internationally every year and are at the forefront of security and fraud prevention measures. Your card details are only ever handled by Paypal and are never seen or stored by us.
To find out more about the measures Paypal use to protect your data, please visit their buyer safety page.
How does the payment process work?
We will ask for an online payment to be made at the time you place your order. Paypal payment gateway is used to make your payment and to enter your address and card details to complete your purchase.
All of your card details are securely handled by the paypal gateway. Your payment is forwarded to our bank account and your delivery address and order details are passed onto us. We will not pass on your contact information to any third parties.
If for any reason we need to make a refund, the money will be being transferred straight back onto your payment card.
If you have any further questions about payments, please contact us.